Thruway Authority to Resume Collecting Cash Tolls

Cash tolls were suspended in March due to pandemic

The Grand Island Toll Plaza on the 190-N. March 28, 2018. Cashless tolling will begin on March 30 during the overnight hours (WBEN Photo/Mike Baggerman)

ALBANY, N.Y. (WBEN) - Cash toll collection will resume along the New York State Thruway's ticketed system Wednesday night at 11:59pm.

The Thruway Authority suspended cash tolls on March 22 due to the Covid pandemic.

It was not a free pass for those drivers. For customers who traveled the Thruway between March 22 and May 31, who did not have E-ZPass, one bill will be sent to the registered owner of the vehicle at the address of file with the State Department of Motor Vehicles.

Enhanced safety measures have been put in place at toll plazas for the protection of toll collectors and drivers. This includes installation of plexiglass that will separate collectors and drivers to protect against the spread of the virus. Toll collection staff will continue to wear face coverings and sanitize workstations periodically throughout their shifts.

“During these unprecedented times, we thank all of our toll collection staff and customers who have seamlessly adjusted to the ever-changing conditions that COVID-19 has presented,” said Thruway Authority Executive Director Matthew J. Driscoll. “We will be taking every step possible to protect our workforce and drivers while continuing a high level of service our customers have come to expect.”

Going forward, drivers will receive a toll ticket upon entry and be able to pay their tolls with cash at a staffed lane when exiting the Thruway. However, the Thruway Authority says cash customers may experience delays at toll plazas as regions of the state are in different phases of the reopening process.

Drivers with E-ZPass can continue contactless travel and payments at all tolling locations.

The Thruway Authority is expecting to transition the entire system to cashless tolling by the end of the year.

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