FILE - In this Nov. 8, 2018 file photo, the U.S. Medicare Handbook is photographed in Washington. Medicare’s new prescription drug plan finder has a glitch that can steer unwitting seniors to coverage that costs much more than they need to pay. (AP Photo/Pablo Martinez Monsivais)

Glitch in Medicare drug plan finder could cost consumers

November 21, 2019 - 12:03 pm

WASHINGTON (AP) — A glitch in Medicare’s revamped prescription plan finder can steer unwitting seniors to coverage that costs much more than they need to pay.

People who help with sign-ups and program experts say it can be confusing — and costly — if consumers aren’t careful.

Serving some 60 million Medicare recipients, the plan finder is the most commonly used tool on Medicare.gov and just got its first major update in a decade.

The online system automatically displays the plan with the lowest premium.

But because of out-of-pocket costs like copays, that’s not necessarily the least expensive plan. The difference can amount to hundreds of dollars.

Medicare says it chose to display the premium prominently because it’s a number that consumers understand.

Sign-up season for Medicare prescription drug plans ends Dec. 7.

AP Editorial Categories: 
Comments ()